Last weekend, a friend's car was having major problems and he forgot his cell phone. Fortunately, I had my iPhone. He gave me the number for State Farm roadside assistance. I called and the human-quality voice directed to hit a series of buttons, then retrieve a code from my text messaging app, then go to their website and finish filling out a form.
"You've got to be kidding me!" and I hung up on them.
Even if I were not legally blind using screen-reading gestures, this would have chapped my hide.
This is even more than a usability issue. This is adding insult to injury.
Your car has left you stranded somewhere and State Farm wants you to screw around with three apps and a form? What do you pay this company money for... and why?
Rise up and rebel!
